Rockstar Games’ servers have been under heavy fire from massive DDoS attacks in recent days, causing widespread login and connectivity issues for players of GTA Online. These attacks come in the wake of Rockstar’s recent implementation of BattlEye, a new anti-cheat system designed to crack down on in-game cheating, sparking backlash from a segment of the player base. Protesters, unhappy with the new system, have resorted to using distributed denial-of-service (DDoS) attacks to disrupt the servers, escalating tensions between the gaming giant and its community.
The way I see it, adding it, even this late, is changing the terms of the agreement and thus justification for a refund. Steam will often see it that way too if you word it as such. And if not, hell, you can still badger the publisher for a refund incessantly so at least it still costs them the equivalent in man hours even if you don’t get the refund. The point is not to be passive, even if we don’t get to win every single battle.
Companies like Rockstar certainly would meet any requests for refunds outside of very recently purchased with “Go kick rocks.”. For sure they changed the rules/ experience after the fact, but you can bet it’s covered in the small print of the EULA. Even if they received (and denied) 100,000 requests, they would care a bit unless they saw a significant slump in their overall sales. Sadly, a lot of their customers will be pissed about this but will be first in line buying other Rockstar games.
Then they aren’t pissed enough. But yes, talking the talk is completely meaningless if you don’t also walk the walk, I agree.
If you let them, sure. The reason we use phrases like “fight for a refund” is because these things are hard and they take effort. Like yes it sucks to have to do that and yes I understand our time is valuable, but as I see it there is value in both having your voice heard and punitively costing an offending company manhours in having to deal with you - even if you ultimately do not win the fight.
Again, the point isn’t about winning or getting your money back, it’s about not being passive and just accepting the things that happen to you as if you do not have autonomy.
Depends on your country/jurisdiction. Consumer protection is weak in the USA, but much stronger in some other countries. It’d depend on how much it changes the experience. For example, if you buy a product because it advertises a particular feature, but then the manufacturer removes the feature in the future, that can be a reason to get a refund, at least in Australia and some European countries.
I won’t be buying other Rockstar games if they do this with other Rockstar games, since it means I won’t be able to play them since I use Linux and they don’t want to use the checkmark to enable BattlEye on Linux/Proton.