One chestnut from my history in lottery game development:
While our security staff was incredibly tight and did a generally good job, oftentimes levels of paranoia were off the charts.
Once they went around hot gluing shut all of the “unnecessary” USB ports in our PCs under the premise of mitigating data theft via thumb drive, while ignoring that we were all Internet-connected and VPNs are a thing, also that every machine had a RW optical drive.
3 days? That’s downright speedy!
I submitted a ticket that fell into a black hole. I have long since found an alternate solution, but am now keeping the ticket open for the sick fascination of seeing how long it takes to get a response. 47 days and counting…
Nobody wants to take it because it will mess up their KPIs.
Any ticketing system set up like that is just begging for abuse. If they don’t have queue managers then the team should share the hit if they just leave the ticket untouched