UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges
arstechnica.com
For the largest health insurer in the US, AI's error rate is like a feature, not a bug.

UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI’s error rate is like a feature, not a bug::For the largest health insurer in the US, AI’s error rate is like a feature, not a bug.

  • CraftyCanine@lemmy.craftycanine.netEnglish
    4·
    1 year ago

    I think even a 0% error rate wouldn’t be ok. Part of the fundamental idea of insurance is that both sided have the opportunity to “profit” from the arrangement over time, consumers because they will actually be able to afford their care, and the insurance company if the consumer turns out to stay healthy for a long time. AI breaks that fundamental design.

    • Acters@lemmy.worldEnglish
      1·
      1 year ago

      AI doesn’t break that design. It’s being pushed as the problem, or fall guy, when in reality, it’s just the private corporation being greedy jerks who deny anything they want without any regulation. The law is the problem, and AI is just a dynamic algorithm being blamed as “its something else” when it is making decisions on behalf of the company. The company should be shamed, and the AI’s decisions are being automatically accepted by the company without any due process. We need to regulate the private corporations’ behaviors, and I am surprised we are letting them get away with poor and dangerous practices.