My mom likes to play No Man’s Sky and Valheim, but her Asus TUF started freezing on games. RMA found no problems and sent it back to her but it still happens. I ordered a Legion for her but now I see these posts about all Nvidia 40-series laptops freezing up. What’s a gaming mom supposed to do?
But what did you do to diagnose it?
ASUS isn’t responsible for software, except to guarantee that the laptop can run the version of Windows that it came with. They’re just going to run standard hardware diagnostics, and if it passes, it’s golden.
Were there errors in the event logs? Did you remove unneeded startup programs and disable unneeded services? Did you do a full OS reset/reinstall?