darth_tiktaalik@lemmy.ml to Technology@lemmy.worldEnglish · 7 months agoAir Canada must honor refund policy invented by airline’s chatbotarstechnica.comexternal-linkmessage-square15fedilinkarrow-up1280arrow-down13cross-posted to: technology@lemmy.worldtechnology@lemmy.worldnews@beehaw.org
arrow-up1277arrow-down1external-linkAir Canada must honor refund policy invented by airline’s chatbotarstechnica.comdarth_tiktaalik@lemmy.ml to Technology@lemmy.worldEnglish · 7 months agomessage-square15fedilinkcross-posted to: technology@lemmy.worldtechnology@lemmy.worldnews@beehaw.org
minus-squareRegalPotoo@lemmy.worldlinkfedilinkEnglisharrow-up51·7 months agoThe thing is, none of that is even slightly true; even if the chatbot were it’s own legal entity, it would still be an employee and air Canada are liable for bad advice given by their representatives
minus-squareveee@lemmy.calinkfedilinkEnglisharrow-up18·7 months agoTotally agree. With that statement they’re treating both employees and bots like scapegoats.
minus-squareLemminary@lemmy.worldlinkfedilinkEnglisharrow-up3·7 months agoI wonder if advertising laws apply? With the whole “misleading their customers” being a thing.
The thing is, none of that is even slightly true; even if the chatbot were it’s own legal entity, it would still be an employee and air Canada are liable for bad advice given by their representatives
Totally agree. With that statement they’re treating both employees and bots like scapegoats.
I wonder if advertising laws apply? With the whole “misleading their customers” being a thing.