- cross-posted to:
- games@sh.itjust.works
- pcgaming@lemmy.ca
- steam@lemmy.ml
- cross-posted to:
- games@sh.itjust.works
- pcgaming@lemmy.ca
- steam@lemmy.ml
Valve announced a replacement feature for both Family Sharing and Family View. Currently in beta.
Features:
- up to 5 members
- game sharing
- parental controls
- allow access to appropriate games
- restrict access to the Steam Store, Community or Friends Chat
- set playtime limits (hourly/daily)
- view playtime reports
- approve or deny requests from child accounts for additional playtime or feature access (temporary or permanent)
- recover a child’s account if they lost their password
- child purchase requests
Small nitpick, but it’s funny that you specifically listed their refunds first. Because they were forced into that. Some may remember how comically awful Steam’s customer support used to be. It was genuinely horrible, with resolution turnaround times measured in days and weeks instead of minutes or hours. There was no instant messaging or automated system; You had to email a sketchy email address, then wait days or weeks for them to finally respond. And chances were good that the response would basically boil down to “lul git fuckd loser, sux 2 b u”
Europe started pushing for them to be more customer friendly, because their refunds in particular were breaching some local European laws. In order to keep operating in Europe, they revamped their refund process entirely and recommitted to better customer service going forwards. But they only started the entire refund revamp in 2015 because they were going to be pushed out of European markets if they failed to comply.
I brought it up because until Steam did it NO digital game marketplace had refunds. Whether or not they got sued, Steam led the way
@Kedly What? This is flat out untrue. Back in 2008 Stardock’s attempt at a storefront via Impulse offered refunds: https://web.archive.org/web/20080708091849/http://tgnforums.stardock.com/315290
Later in 2013, EA of all companies would also offer refunds on their storefront, Origin: https://arstechnica.com/gaming/2013/08/ea-begins-offering-refunds-for-its-digital-game-sales-on-origin/
And later that same year, GOG would offer refunds: https://www.gamedeveloper.com/business/gog-s-new-money-back-guarantee-is-more-about-trust-than-refunds
It was only a couple years after EA & GOG, in 2015, that Valve began offering refunds on Steam: https://arstechnica.com/gaming/2015/06/valve-begins-offering-refunds-for-all-steam-games/
Impulse offered refunds for technical issues, and I could easily find examples of Steam doing the same in 2008 for GTAIV, EA only sold its own games, which made the legal hurdles it needed to jump through and the amount of developers it needed to get an ok from significantly lower, and GoG is GoG, an actually decent competitor to Steam, so sure I’ll give you that GoG beat Steam to the punch there
Your initial claim remains false.
As indicated, digital game storefronts offered refunds explicitly prior to Steam, and it wasn’t leading the way, especially given its policy was that all purchases were not refundable, up till 2015’s changes.
Leading the way isn’t making some exceptions to their policies occasionally, it’s making refunds a part of the policies from the outset when others aren’t.
Fine. My initial statement was incorrect. I still think Valve put a lot of leg work into getting fairly easy refunds in place for a digital storefront that thousands of different developers sell their games on, and that that is an insanely bigger beast than the other examples outside of GoG’s example, which I havent fully looked into, but my initial statement was more specific than that and thus wrong