If that’s your view of it, then you truly do not understand how businesses operate (especially larger companies). “Hey this is free, let’s switch to this!” isn’t a pitch. There are so many factors to consider: service, support, contracts, deployment, on and on and on. It would be great if every business adopted OSS, but they’re not going to. And that’s not a failure of one employee to convince a Fortune 500 company, for example, that LO would be a cost-saving measure.
The point is that those “thousand” benefits for LO do not matter. That’s simply not how businesses run. It would be great if it were, but it isn’t. And your experience as an individual user with MS support is completely irrelevant with regard to business support.
Microsoft has some of the best technical support I’ve ever dealt with TBH. Meanwhile with LibreOffice your technical support is mostly forum diving yourself. If you have a big, competent, it department, maybe that’s a feasible thing, but I’ve never worked anywhere with that kind of capacity
If that’s your view of it, then you truly do not understand how businesses operate (especially larger companies). “Hey this is free, let’s switch to this!” isn’t a pitch. There are so many factors to consider: service, support, contracts, deployment, on and on and on. It would be great if every business adopted OSS, but they’re not going to. And that’s not a failure of one employee to convince a Fortune 500 company, for example, that LO would be a cost-saving measure.
Call Microsoft about a bug and tell me how well their support works for you. Theres zero benefits to going with MS and a thousand for going with libre
The point is that those “thousand” benefits for LO do not matter. That’s simply not how businesses run. It would be great if it were, but it isn’t. And your experience as an individual user with MS support is completely irrelevant with regard to business support.
Pretty well, actually.
Microsoft has some of the best technical support I’ve ever dealt with TBH. Meanwhile with LibreOffice your technical support is mostly forum diving yourself. If you have a big, competent, it department, maybe that’s a feasible thing, but I’ve never worked anywhere with that kind of capacity
No, you can pay for support if you want. And you’ll have transparent ticketing systems
Who from?
I reported a SharePoint bug to Microsoft yesterday afternoon, and it was fixed by the time I logged in this morning.