The Federal Communications Commission voted 3–2 to impose net neutrality rules today, restoring the common-carrier regulatory framework enforced during the Obama era and then abandoned while Trump was president.
The rules prohibit Internet service providers from blocking and throttling lawful content and ban paid prioritization.
“Consumers have made clear to us they do not want their broadband provider cutting sweetheart deals, with fast lanes for some services and slow lanes for others,” FCC Chairwoman Jessica Rosenworcel said at today’s meeting.
Unfortunately mostly true. I worked for Charter Business, and was told I was “being too helpful”. They only want people who read off the script. I moved over to the CCST group before they killed that off. I’m so happy to be away from there, that place was soul sucking.
I don’t know how I would react to being told that other than staring at them incredulously and fighting my instinct to say something along the lines of “you’re complaining that I’m doing my job TOO WELL???!?”
Yep, they didn’t want people that think too much. They want drones to read off scripts and fake empathy when theit service is out(again). It wasn’t as bad in CCST(complex coax support team), since my interactions were very rarely with end users(VARS, large national businesses and other carriers). But they got rid of that department and have the REP1(new people) handle that service and put us back on front line phone support. None of the CCST customers were happy about the degraded service from unknowledgeable and untrained support staff. I had an interview to move over to Enterprise Fiber, but skipped that and just completely quit without notice.
The place is structured to make sure nothing ever gets past the status quo. I had multiple engineering tickets closed out for probable network routing issues(on our end) because no one wanted to look into it. If you have any more than signal issues and something a modem reboot won’t fix…good luck getting a problem actually addressed.
That is disgusting. Too helpful? Jesus christ congratulations leaving that place.
I had an enterprise fiber side that I just bailed on and quit the place without notice(or another job lined up). It was genuinely soul crushing andi don’t regret my decision. Granted 3 years later I make more than double the pay with less headache.