Give us the cheat codes to your industry/place of work!

  • RGB3x3@lemmy.world
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    7 months ago

    I have great service with IT people because I do this by default. I’ll have already tried some steps myself, so I’ll give them info about what exactly works, doesn’t work, and things that I can or can’t do that might be related to the main issue.

    They really appreciate the detail.

    • IzzyScissor@lemmy.world
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      7 months ago

      I feel bad that my old job’s IT department would never trust me when I listed this amount of detail, so I stopped putting in the extra effort.

      My ticket: I am not able to login using the standard portal. The error I recieve is X. I have already tried rebooting. I have confirmed that everything was fully plugged in and that I am on the correct network. I also already went through the normal recovery process which did not work. Here is the result, [X].

      The first response from IT: Why don’t you try rebooting and then let me know if it’s working. If not, go through the normal recovery process.

      Like, I get it, you’re being thorough and don’t want to just blindly trust the user, but I’m only talking to you because I already tried your quick fixes. Please understand.