Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.
I mean, they also have to figure out how to manufacture like 240 MILLION phones or roughly 1 every 130milliseconds.
The design is likely locked in around a year in advance, and the remainder of the year is spinning up production and actually manufacturing the phones.