If you’re thinking of sending back a disappointing gift you just received over the holidays, the return may bring even more disappointment.

Americans have grown accustomed to free returns, but a growing number of retailers are charging fees as returns squeeze retailers’ bottom lines.

Macy’s, Abercrombie, J. Crew, H&M and other companies have all added shipping fees for mail-in returns.

And it’s not just the big mall brands, either. Eighty-one precent of merchants are now charging a fee for at least some methods of returns, according to Happy Returns, a logistics company that specializes in returns.

  • The Pantser@lemmy.world
    link
    fedilink
    arrow-up
    12
    arrow-down
    1
    ·
    10 months ago

    What do you expect with companies like Amazon, Zappos and such where their business model was buy try on and return. Then there is Walmart that would take anything back including empty paint cans if the buyer was unhappy with the color.

    • meco03211@lemmy.world
      link
      fedilink
      arrow-up
      8
      ·
      10 months ago

      Knew someone that worked returns at Walmart. Customer wanted to return something. She said they can’t do that. Customer asked to speak to manager. Manager said, “just do the return”. She responded, “we don’t even sell this here. I literally can’t return it.” Manager took over. Did something at the register. Put the item in the return pile to be restocked. Customer seemed happy with the outcome.

      They literally will take items they don’t even sell in the store.