taco bell in particular is embracing the kiosks and it’s wonderful. they have signs in the lobby saying ‘order at the kiosk’ even. and why wouldn’t you? why do people in the US have this pig-like stubbornness where they must have a human stand there and ‘PeRsONaLIze tHE iNtERacTion’ or some shit
i just want to pay cash, otherwise i prefer kiosks… but i see a future of hostile, nagging UI design…
like at some stores self checkout, you have to click 80 different confirmations and give your phone number, email and social security number…
Because I don’t want to be bombarded with ads and “did you consider this offer” shit and take 5 minutes to use some usability nightmare? Because I do not want to touch a greasy screen that 362 people used today without washing their hands after taking a shit?
Because I do not support corpo greed that will not rest until every employee has been fired?
“Paying by card? Type your pin into that well used machine. Cash? OK hand me the piece of paper that have touched hundreds of hands and maybe nostrils”
Maybe my people are bad at their jobs but my fast food people just take the order without any real upsell most of the time. PIN is only for debit. I almost never have to actually touch payment controls these days. NFC tap and away.
Why should I have to do everything myself when I’m at a commercial establishment? Why is interaction with a human a bad thing? I absolutely hate self checkout for the same reasons. Quality of service is valuable and humans benefit from interaction.
taco bell in particular is embracing the kiosks and it’s wonderful. they have signs in the lobby saying ‘order at the kiosk’ even. and why wouldn’t you? why do people in the US have this pig-like stubbornness where they must have a human stand there and ‘PeRsONaLIze tHE iNtERacTion’ or some shit
Every US McDonald’s I’ve been to for the last…5+ years has had the kiosk system.
i just want to pay cash, otherwise i prefer kiosks… but i see a future of hostile, nagging UI design…
like at some stores self checkout, you have to click 80 different confirmations and give your phone number, email and social security number…
The auto kiosks in Japan take cash and they are also mechanical and not touch-screen based (at least in most stores). They are tactile buttons. :D
That’s why you have GDPR.
Because I don’t want to be bombarded with ads and “did you consider this offer” shit and take 5 minutes to use some usability nightmare? Because I do not want to touch a greasy screen that 362 people used today without washing their hands after taking a shit? Because I do not support corpo greed that will not rest until every employee has been fired?
“BUt I LiKe tOucHy fLaSHy SCreeNy!!”
What are you, morons?
“Would you like fries with that?”
“Would you like to supersize that?”
“We have an offer on…”
“Paying by card? Type your pin into that well used machine. Cash? OK hand me the piece of paper that have touched hundreds of hands and maybe nostrils”
Maybe my people are bad at their jobs but my fast food people just take the order without any real upsell most of the time. PIN is only for debit. I almost never have to actually touch payment controls these days. NFC tap and away.
Why should I have to do everything myself when I’m at a commercial establishment? Why is interaction with a human a bad thing? I absolutely hate self checkout for the same reasons. Quality of service is valuable and humans benefit from interaction.